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skills:listening [2018/08/05 10:02]
heslopa [What is said is not the whole picture]
skills:listening [2018/08/05 10:03]
heslopa [What is said is not the whole picture]
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 It is easy to think that it's what we say that is important in a conversation;​ the words we use. But research shows that the **words** we use, the **tone** of our voice and our **non-verbal behaviours** (body language and expressions),​ all contribute when we communicate. When these elements do not match, we are less likely to trust what is being said and the person we are listening to. It is easy to think that it's what we say that is important in a conversation;​ the words we use. But research shows that the **words** we use, the **tone** of our voice and our **non-verbal behaviours** (body language and expressions),​ all contribute when we communicate. When these elements do not match, we are less likely to trust what is being said and the person we are listening to.
  
-Research by [[https://​en.wikipedia.org/​wiki/​Albert_Mehrabian|Albert Mehrabian]] is often misquoted and misinterpreted. His "​7%-38%-55% Rule", which states that communication is 7% words, 38% tone and 55% body language, is [[https://​en.wikipedia.org/​wiki/​Albert_Mehrabian#​Misinterpretation|misquoted as applying to all communication]]. However, his rules were derived from experiments dealing ​with communications ​of feelings and attitudes and do not apply in all situations.+Research by [[https://​en.wikipedia.org/​wiki/​Albert_Mehrabian|Albert Mehrabian]] is often misquoted and misinterpreted. His "​7%-38%-55% Rule", which states that communication is 7% words, 38% tone and 55% body language, is [[https://​en.wikipedia.org/​wiki/​Albert_Mehrabian#​Misinterpretation|misquoted as applying to all communication]]. However, his rules were derived from experiments dealing ​the communication ​of feelings and attitudes and do not apply in other situations.
  
 We are very good at quickly picking up nonverbal clues and judging a situation. It is part of how we survive and happens at an unconscious level; we don't have to think about these nonverbal messages, we sense the situation. We are very good at quickly picking up nonverbal clues and judging a situation. It is part of how we survive and happens at an unconscious level; we don't have to think about these nonverbal messages, we sense the situation.