Needing and wanting to be right puts a strain on a conversation. If I am right, then it must mean that you are wrong, and visa versa. We learn in school, and even earlier, that we benefit by being right and are often tested on things where there is a right and wrong answer. Later we learn that in many situations there are multiple options and some lead to better outcomes than others. In our everyday and working lives we tend to do better if we can choose the better or right way forward.

Choosing the right path links to our needs and identity. We have a need to be considered competent by ourselves and others. Success in our working lives often depend on us, and others, having this positive view of us. No wonder we are naturally keen to project an image of being right.

And when we believe we are right, we readily argue our point of view which releases dopamine into our bloodstream making us feel good, but blinding us to our impact on others.