Two people sitting in discussion

Next Workshop

Our next open workshop is to be held on Saturday 11th August 2018 at Selly Oak Quaker Meeting House, Birmingham, from 9:30am to 2:00pm.

We all find certain conversations particularly challenging and look back and think, “That didn’t go well – what could I have done to manage it better?”

Few of us are naturally equipped to tackle such challenges, although we find ourselves in uncomfortable situations in our personal and professional lives.

The good news is that we can all learn the skills needed to improve the outcome of a difficult conversation.


We deliver workshops to help you and your organisation handle difficult conversations in a better way.


Our workshops are designed to be flexible so that you get out of the day what is important to you and work in the ways that suit your learning style.

During the day we provide many opportunities to work on how we handle difficult conversations and practise your skills in a safe environment.

Our workshops focus on what you want to achieve, including:

  • understanding approaches that can be used to handle difficult conversations.
  • practise the approaches that might be used in a specific situation.
  • understand and practise the skills that help in a conflict situation.
  • make sense of difficult conversations you have experienced or witnessed.
  • prepare for a potential difficult conversation.

Online Resources

As well as running workshops, we maintain a wiki for those interested in understanding and sharing how we can all handle conflict better.

The wiki includes sections on;

  • the things that help and hinder when handling conflict
  • a process to follow when dealing with conflict situations
  • experiences how others have handled difficult conversations
  • the skills that help manage a conflict better

Keeping In Touch

To keep up to date with what we are doing please subscribe to our news emails. We send out about one per month with information about our progress and upcoming workshops. We do not share your information with anyone else and you can unsubscribe at any time.

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Contact Us

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