As well as running workshops, we provide an introduction to handling difficult conversations and maintain a wiki for those interested in understanding and sharing how we can all handle conflict better.
An Introduction to Handling Difficult Conversations
Our introduction can be read in under 20 minutes and covers what makes certain conversations difficult and introduces a simple framework you can use to handle these situations better.
The wiki includes sections on;
- the things that help and hinder when handling conflict
- a process to follow when dealing with conflict situations
- experiences of how others have handled difficult conversations
- the skills that help manage a conflict better