In our everyday conversations, most of us often listen to respond, not to understand. It seems to be the default mode for the majority of people. This is not the type of listening that helps deal with conflict. We need to abandon our normal habits, focus on the speaker and maintain a sense of curiosity. Usually, we are so keen to get our point of view across that we take the first opportunity to jump in and make what we see as our contribution to keep the conversation going.
