This section covers things that can help during restorative dialogue. Some are techniques that are quite simple to use, such as, considering how each person has contributed to a conflict, using the right sort of silence and focusing on individuals' experience of a conflict.

Other approaches are more related to the attitudes we bring to a dialogue; listening to understand, respecting other viewpoints and keeping in mind that the person is not the problem.

There are things that people can find more difficult, expressing feelings and needs, and dealing with emotions, but are fundamental to a restorative dialogue, and can be helped by using a facilitator.