Introduction
This section covers things that can help during restorative dialogue. Some are techniques that are quite simple to use, such as considering how each person has contributed to a conflict, using the right sort of silence and focusing on individuals' experiences of a conflict.
Other approaches are more related to the attitudes we bring to a dialogue; listening to understand, respecting other viewpoints and keeping in mind that the person is not the problem.
There are things that people can find more difficult; expressing feelings and needs, and dealing with emotions, but these are fundamental to a restorative dialogue, and can be helped by using a facilitator.
Introduction | The person is not the problem | Listening to understand | Expressing feelings and needs | Respecting other viewpoints | Dealing with emotions | Contribution | Useful silence | Focus on experiences | Using a facilitator | Working in a circle
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