This section covers things that can help during restorative dialogue. Some are techniques that are quite simple to use, such as considering how each person has contributed to a conflict, using the right sort of silence and focusing on individuals' experiences of a conflict.

Other approaches are more related to the attitudes we bring to a dialogue; listening to understand, respecting other viewpoints and keeping in mind that the person is not the problem.

There are things that people can find more difficult; expressing feelings and needs, and dealing with emotions, but these are fundamental to a restorative dialogue, and can be helped by using a facilitator.